Terms of Service

These Terms of Service govern your use of the HELLO website and your purchase of products from our store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

Online Store Terms

You may use our website only for lawful purposes.

You may not use the website, our products, or our services in connection with fraudulent, abusive, illegal, or unauthorized activities.

Product Information

We make reasonable efforts to display product descriptions, colors, images, specifications, sizing information, and prices as accurately as possible.

Actual colors may vary slightly depending on your screen, device settings, lighting, or production variation.

Minor differences that do not materially affect the function or quality of a product may occur between production batches.

Product Availability

All products and offers are subject to availability.

We reserve the right to limit quantities, discontinue products, modify available variants, or cancel a product listing at any time.

Prices

Prices displayed on the website may change without notice.

The price charged for an order will be the price displayed during checkout at the time the order is submitted, except in the case of an obvious pricing or technical error.

Any shipping charges, taxes, duties, or other applicable costs will be disclosed where required before the order is completed.

Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud;
• Unauthorized transactions;
• Incorrect pricing;
• Inventory errors;
• Payment verification issues;
• Abuse of promotions or discount codes.

If we cancel an order after payment has been received, the applicable amount will be refunded.

Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods are shown at checkout.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Shipping

Shipping times, fees, delivery estimates, and related conditions are described in our Shipping Policy.

Delivery dates are estimates and may be affected by circumstances outside our reasonable control.

Returns & Refunds

Returns, refunds, exchanges, and eligibility requirements are governed by our Return & Refund Policy.

Promotions & Discount Codes

Promotions and discount codes may be subject to specific eligibility requirements, expiration dates, product exclusions, minimum purchase amounts, or usage limitations.

Unless otherwise stated, promotions cannot be combined.

We reserve the right to cancel or correct promotions that contain an obvious technical, pricing, or configuration error.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, product names, logos, images, designs, website layout, and other materials, is owned by or licensed to HELLO and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without permission.

Prohibited Uses

You may not:

• Use the website for unlawful purposes;
• Attempt to gain unauthorized access to the website or related systems;
• Introduce viruses, malicious code, or harmful technology;
• Scrape or automatically extract website content without authorization;
• Interfere with the security or normal operation of the website;
• Use false information to place orders;
• Engage in payment fraud or abuse promotional offers.

Third-Party Services

Our website may rely on third-party services such as Shopify, payment processors, shipping providers, analytics providers, and marketing platforms.

Some third-party services may be governed by their own terms and privacy policies.

Website Availability

We do not guarantee that the website will always operate without interruption, delay, or technical error.

We may update, suspend, or modify website features where reasonably necessary for maintenance, security, or business operations.

Disclaimer

To the maximum extent permitted by applicable law, our products and services are provided subject to the warranties and consumer protections required by law.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, HELLO will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website or violation of these Terms.

Changes to These Terms

We may update these Terms of Service from time to time.

The current version will be posted on this page together with the updated revision date.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Applicable Law

These Terms are subject to applicable laws and mandatory consumer protection rules.

Nothing in these Terms limits any rights that cannot legally be waived under the laws applicable to you.

Contact

For questions about these Terms of Service, contact:

contact@officialhello.store