Privacy Policy

This Privacy Policy explains how HELLO collects, uses, discloses, and protects personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Name;
• Billing and shipping information;
• Email address;
• Order and transaction information;
• Products viewed, purchased, or added to cart;
• Customer service communications;
• IP address;
• Browser, device, and operating system information;
• Website activity and interaction data;
• Cookie and similar technology information;
• Marketing and advertising interaction data.

Payment Information

Payments are processed through secure third-party payment providers and Shopify's payment infrastructure where applicable.

HELLO does not directly store complete payment card numbers or card security codes.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders;
• Process payments and refunds;
• Provide order confirmations and shipping updates;
• Provide customer support;
• Detect and prevent fraud or unauthorized activity;
• Maintain and improve our website and services;
• Understand how customers use our store;
• Provide personalized content and advertising where permitted;
• Measure advertising and marketing performance;
• Send marketing communications where permitted by law;
• Comply with legal and regulatory requirements.

Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to offer our products and services to you.

Shopify may process personal information as part of providing hosting, checkout, payment, fraud prevention, analytics, and other e-commerce services.

Service Providers

We may share personal information with trusted service providers where necessary to operate our business, including providers involved in:

• Website hosting and e-commerce infrastructure;
• Payment processing;
• Order fulfillment and shipping;
• Analytics;
• Fraud prevention;
• Customer support;
• Email and marketing services;
• Advertising and conversion measurement.

These providers receive information only as necessary for the services they provide and are subject to their own privacy and data protection obligations.

Advertising & Analytics

We may use advertising and analytics services provided by platforms such as Google and Meta.

These technologies may use cookies, pixels, or similar technologies to understand website activity, measure advertising performance, build audiences, and provide advertisements that may be more relevant to users.

Depending on your location, applicable law may give you the right to limit or opt out of certain targeted advertising or sharing activities.

Cookies

Our website uses cookies and similar technologies to support essential store functions, remember preferences, analyze website usage, prevent fraud, and support advertising and marketing.

Some cookies are necessary for the website to operate, while others may be used for analytics or advertising where permitted.

You may be able to control cookies through your browser settings and any privacy controls made available on our website.

Marketing Communications

If you choose to receive marketing communications from us, we may send information about products, promotions, or store updates.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in the message.

How We Share Information

We do not disclose personal information except where reasonably necessary to operate our store, fulfill orders, provide services, comply with legal obligations, protect our business and customers, or conduct permitted marketing and advertising activities.

Depending on applicable privacy law, certain advertising-related disclosures may be considered a "sale," "sharing," or use for targeted advertising even where no money is exchanged.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, prevent fraud, and satisfy legal, tax, accounting, and regulatory requirements.

International Data Transfers

Because we use global service providers, personal information may be processed in countries other than the country where you live.

Where required, appropriate protections are used for international transfers of personal information.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request a copy of certain information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising or sharing activities where applicable.

To submit a privacy request, contact us at contact@officialhello.store.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, legal obligations, or technology.

The updated version will be posted on this page with a revised "Last updated" date.

Contact

For privacy-related questions or requests, contact:

contact@officialhello.store