Shipping Policy

This Shipping Policy explains how HELLO processes, ships, and delivers customer orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

During periods of unusually high order volume, promotions, holidays, or product launches, processing may take slightly longer.

Shipping Costs

HELLO offers free standard shipping on qualifying orders over $19,90.

For orders that do not qualify for free shipping, the available shipping cost will be displayed during checkout before payment is completed.

Estimated Delivery Time

After an order has been processed and dispatched, standard delivery typically takes approximately 5–15 business days.

This timeframe is an estimate and may vary depending on:

• Destination country or region;
• Carrier network conditions;
• Customs processing;
• Local postal services;
• Weather conditions;
• Holiday periods;
• Other circumstances outside our reasonable control.

Processing time and delivery time are separate. Most orders therefore arrive approximately 6–18 business days after the order is placed.

International Shipping

HELLO may ship to international destinations where shipping is available during checkout.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless explicitly stated otherwise during checkout.

Order Tracking

When tracking is available, tracking information will be provided after the order has been shipped.

Please allow time for the carrier to activate and update tracking information after dispatch.

Tracking updates may occasionally pause while a package is moving between carrier facilities or countries. A temporary gap in tracking does not necessarily mean that the shipment has stopped moving.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping details, contact us immediately at contact@officialhello.store.

We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once the order has been processed or shipped.

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Delayed Shipments

Delivery estimates are not guaranteed delivery dates.

Carrier delays, customs inspections, severe weather, transportation disruptions, holidays, and other external circumstances may occasionally result in longer delivery times.

If your shipment appears significantly delayed, contact us at contact@officialhello.store and we will review the available tracking information.

Lost Packages

If tracking indicates that a package may have been lost in transit, contact us at contact@officialhello.store.

We will review the shipment and, where appropriate, work with the shipping provider to determine the next steps.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please first check:

• Around your delivery location;
• With household members;
• With neighbors where appropriate;
• Any safe location used by the carrier.

If the package still cannot be located, contact us at contact@officialhello.store so we can review the shipment information.

Multiple Packages

Some orders may be shipped in more than one package depending on inventory availability or fulfillment requirements.

If this occurs, packages may arrive on different dates and may have separate tracking information.

Changes or Cancellations

Contact us as soon as possible if you need to change or cancel an order.

Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

Contact

For shipping questions, contact:

contact@officialhello.store